Understanding Cleaning-Related Tenancy Disputes
Did you know that most tenancy disputes are cleaning-related?
Having a clear understanding of the different levels of cleaning is essential. This knowledge helps you accurately assess how the property was received at Check-In and how it should be left at Check-Out.
Our reports ensure transparency and clarity in the cleanliness standards, to help minimise disputes and maintain positive relationships between landlords, agents and tenants.
DIFFERENT LEVELS OF CLEANING
We have curated clear and straightforward descriptions for each different level of cleaning. Once you receive your inventory report, the level of cleaning of your property will be described using one of the following descriptions:
PROFFESSIONALLY CLEANED
A property that has undergone professional cleaning entails a comprehensive cleaning service that covers all areas, including carpets, windows, appliances, and sanitary ware, utilizing specialised equipment and products. The outcome is a pristine property that is devoid of any traces of dust, debris, limescale, or grime, thereby rendering it immaculate and ready for new occupants. Should any omissions occur, these will be photgraphed and noted on the inventory report
DOMESTIC CLEAN
A property that has undergone domestic cleaning is typically cleaned by the occupants or a non-professional cleaner. This level of cleaning encompasses fundamental tasks such as vacuuming, mopping, dusting, and wiping surfaces. While the property is generally clean and orderly, it may not exhibit the same level of meticulousness or attention to detail as a professional clean. As a result, further cleaning may be necessary to eliminate stubborn stains, grease, limescale etc
BUILDERS CLEAN
A builders' clean is conducted after construction or renovation work has been completed. It focuses on removing construction dust, debris, and residue from all surfaces, including floors, walls, windows, and fixtures. This type of cleaning ensures the property is free from construction-related dirt and ready for habitation but may not cover regular domestic or professional cleaning tasks.
NOT CLEAN
A property described as not clean has visible debris, dust, grime, limescale or clutter. Basic cleaning tasks have not been performed, and the property requires full cleaning to meet acceptable living standards and match the level of cleanliness described at Check In. This level of cleanliness is often the subject of tenancy disputes and should be addressed promptly.
UNDERSTAND THE CONDITION OF YOUR PROPERTY
We know that understanding the condition of your property is paramount. Our clerks undergo specialized training to meticulously describe each item within the property and provide an accurate assessment of the home's overall condition. They employ fair judgment and adhere strictly to industry guidelines.
NEW CONDITION
This property is not a newly constructed building, but it has undergone a thorough refurbishment process for rental purposes. As a result, there are no apparent indications of wear and tear, and all elements of the property, such as decor, fittings, and appliances, are in new condition.
GOOD CONDITION
A property in good condition shows minimal signs of use. There may be minor cosmetic wear and tear, such as small scuffs, scratches or light marks, but nothing that detracts from the overall appearance or functionality of the property. All systems and appliances are in good working order.
FAIR CONDITION
A property in fair condition displays noticeable signs of use and wear. This might include more pronounced scuffs, marks, or occasional damages, such as chips in the paint or worn flooring. While the property is still functional and livable, it may require some repairs or touch-ups.
POOR CONDITION
A property in poor condition has significant wear and tear, noticeable damage, or issues that may impact its livability. This can include major scuffs, dents, broken fixtures, outdated appliances, or systems that may not be functioning correctly. This could also include the presence of hazards such as mould, structural or water damage